At LinkUp, we value our customers and are committed to providing excellent support to ensure a smooth shopping experience. Whether you have questions about your order, need assistance with a return, or require product recommendations, our dedicated customer service team is here to help.
1. How to Contact Us
For any inquiries, concerns, or assistance, please reach out to us via:
📧 Email: [email protected]
📅 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We strive to respond to all customer inquiries within 24 hours on business days.
2. Support for Order Issues
If you need help with an existing order, please include the following details in your email:
- Order Number (found in your confirmation email)
- Full Name & Email Address used for the purchase
- Details of your concern (e.g., missing item, incorrect product, damaged shipment)
- Photos or proof, if applicable
Our team will review your request and provide a resolution as quickly as possible.
3. Product Questions & Recommendations
Need help choosing the right product? Have a question about materials, sizing, or features? Contact us for:
- Personalized product recommendations
- Size guides and fit assistance
- Product care instructions
4. Returns, Exchanges & Refunds
For any returns or exchanges, please review our Returns & Exchanges Policy and Refund Policy before reaching out. Our team will guide you through the return process and provide any necessary support.
5. Shipping & Tracking Assistance
- If your order has shipped but has not arrived within the estimated delivery timeframe, check your tracking number provided in your confirmation email.
- If you are unable to locate your tracking number or have concerns about delivery, contact us for assistance.
6. Technical Support
If you experience any website-related issues such as trouble placing an order, payment errors, or account access problems, email us at [email protected], and we will resolve the issue promptly.
7. Customer Satisfaction Commitment
Your satisfaction is our top priority. If you have any concerns about your shopping experience, let us know, and we will do our best to provide a resolution.
Thank you for choosing LinkUp—we appreciate your trust and look forward to assisting you!