At LinkUp, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return and exchange policy to ensure a smooth shopping experience. Please read the policy below to understand the conditions and process for returning or exchanging items.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Items must be returned within 30 days from the delivery date.
- Items must be unused, unwashed, and in their original condition, with all packaging and tags intact.
- The original proof of purchase (order confirmation or receipt) must be provided.
- Exchanges are available for the same item or a different size/color, subject to availability.
Returns & exchanges will not be accepted if:
- The product has been used, washed, altered, or damaged by the customer.
- The return is requested after the 30-day window.
- The product was purchased during a final sale or clearance event (unless defective).
2. How to Initiate a Return or Exchange
If you would like to return or exchange an item, follow these steps:
- Contact us at [email protected] with your order number and reason for return/exchange.
- If your request meets the eligibility criteria, we will provide you with a Return Authorization and instructions on how to return the item.
- Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Once we receive and inspect the item, we will process your refund or exchange within 7-10 business days.
3. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please notify us within 7 days of delivery with clear photos of the issue.
- You can request a replacement at no extra cost or a full refund.
- We will cover all shipping costs for defective or incorrectly shipped items.
4. Return Shipping Costs
- If the return is due to a product defect or shipping error, we will cover all return shipping costs.
- If the return is due to customer preference (e.g., wrong size, change of mind), the customer is responsible for return shipping fees.
5. Processing Time & Refund Method
- Refunds for returns will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
- Exchanges will be processed once we confirm stock availability. If the requested item is unavailable, we will issue a refund.
6. Final Sale & Non-Returnable Items
The following items are not eligible for return or exchange:
- Items marked as Final Sale or Clearance.
- Gift cards and promotional items.
- Personalized or custom-made products.
7. Contact Us for Returns & Exchanges
If you have any questions or need assistance with a return or exchange, please reach out to us.
📧 Email: [email protected]