Shipping & Delivery Policy
At LinkUp, we are committed to delivering your orders in a timely and secure manner. We partner with reputable shipping carriers to ensure that your products arrive safely and in excellent condition. Please read our shipping and delivery policy carefully to understand the process, estimated timelines, and responsibilities.
1. Order Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- During peak seasons, holidays, or high-demand periods, processing may take slightly longer, but we will keep you informed.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Estimated Delivery Times
We offer free standard shipping on all orders. Delivery times may vary depending on your location:
- United States & Canada: 20-25 business days
- Europe: 20-25 business days
- Australia & New Zealand: 20-30 business days
- Other International Locations: 25-35 business days
If you require faster shipping, we offer express shipping via DHL, EMS, or other premium carriers. Additional shipping fees apply. To upgrade your shipping, please contact us at [email protected] before placing your order.
3. Shipping Confirmation & Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your shipment using the provided tracking link.
- If you do not receive your tracking number within 5 business days after placing your order, please contact us at [email protected].
4. Customs, Duties & Taxes
- For international orders, customs fees, import duties, and local taxes may apply depending on your country’s regulations.
- These fees are the responsibility of the customer and are not included in our prices.
- We recommend checking with your local customs office for any additional charges before placing an order.
5. Address Accuracy & Delivery Issues
- Your order will be shipped to the address you provide at checkout. Please ensure that your shipping details are accurate.
- If you need to change your shipping address, email us at [email protected] before your order is shipped.
- If an order is returned due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.
6. Lost, Delayed, or Damaged Shipments
We take full responsibility for ensuring that your package reaches you. If your package is:
- Lost in transit: We will issue a full refund or reship the order at no extra charge.
- Delayed: Shipping times may be affected by unforeseen circumstances such as customs delays, weather conditions, or postal service disruptions. If your order is significantly delayed, please contact us.
- Damaged upon arrival: If your item arrives damaged, please email us at [email protected] with photos of the package and product. We will arrange a replacement or refund based on your preference.
7. Returns & Exchanges Due to Shipping Issues
- If your order arrives with a shipping-related issue, please notify us within 7 days of delivery.
- We will guide you through the return or exchange process to resolve the issue as quickly as possible.
8. Contact Us for Shipping Inquiries
If you have any questions or concerns regarding shipping and delivery, our customer service team is here to help.
📧 Email: [email protected]