Terms of sales
At LinkUp, we are committed to providing our customers with a seamless shopping experience by ensuring transparency, accuracy, and fairness in every transaction. Please carefully review the following terms before making a purchase. By placing an order with us, you agree to the terms outlined below.
1. Product Descriptions & Accuracy
We make every effort to provide detailed and accurate descriptions of all our products, including clear images, specifications, and features. However, slight variations in color, size, or other attributes may occur due to manufacturing processes, lighting conditions, or differences in device displays.
If you receive a product that does not match the description provided on our website, please contact us at [email protected] within 7 days of delivery. We will work with you to resolve the issue by offering a refund or replacement, depending on your preference.
2. Order Issues & Resolution
If you receive an incorrect item or an item that does not match your order:
- Notify us within 7 days of receiving your order by emailing [email protected] with your order details and photos of the product.
- The item must be returned unused and in its original packaging.
- We will provide a refund or send a replacement item as soon as we receive the returned product.
- The buyer is responsible for return shipping costs, except in cases where we made an error (such as sending the wrong item or a defective product).
3. Defective Products & Damaged Shipments
We take product quality seriously. If you receive a damaged or defective product:
- Contact us at [email protected] with photos of the damage or defect.
- You may request a full refund or a replacement at no additional cost.
- We will process your claim within 7-10 business days upon verification.
If an item is damaged during shipping, LinkUp will cover all costs associated with replacing it.
4. Lost or Undelivered Packages
We are responsible for ensuring that your order arrives safely. If your package is lost in transit or fails to arrive, we will:
- Offer a full refund or reship the order at no extra charge.
- Provide tracking details so you can monitor the status of your package.
If the package status shows “Delivered”, but you have not received it:
- Please check with your local delivery service or neighbors.
- If you still cannot locate your package, contact us at [email protected], and we will assist you in filing a claim with the shipping carrier.
5. Address Accuracy & Order Modifications
Your order will be shipped to the address provided at checkout. Please ensure that your shipping details are correct before finalizing your order.
- If you need to change your shipping address, email us at [email protected] immediately.
- Once an order is processed and shipped, we cannot modify the address.
- If an order is undeliverable due to an incorrect address provided by the customer, it will not be eligible for a full refund or reshipment.
6. Customer Support & Assistance
Our customer service team is available to assist you with any concerns or inquiries regarding your order. If you need help, please reach out to us at [email protected], and we will respond within 24 hours on business days.
By completing a purchase with LinkUp, you acknowledge and accept these Terms of Sales.